Refund Policy

INTRODUCTION

I want you to feel confident hiring me. This policy explains how refunds work for my services, including my satisfaction guarantee: if you're not happy with the results, you get a full refund.

SERVICES COVERED

• Starter Plan.
• Monthly Support Plan.
• Custom Support Plan.

WHAT REFUNDS COVER

• Refunds cover the fees you paid me directly for my work.
• Ad spend is paid by you directly to Meta. I don't receive or control it, so I can't refund it.
• Third-party costs, such as your Shopify subscription, themes, apps, and domains, are paid to those providers and can't be refunded by me.

STARTER PLAN

If you are not happy with the design and development of your Shopify storefront with pre-order purchase option, Meta Ad creatives and campaign setup, or customer support, you can request a full refund.

MONTHLY SUPPORT & CANCELLATION

• You can cancel monthly support at any time by emailing me.
• Cancellation takes effect at the end of your current billing period, and you won't be charged again.
• Cancelling doesn't affect your right to request a refund for the current month under my satisfaction guarantee.

CUSTOM PROJECTS

Refund terms for custom projects follow the written agreement for that project. Unless it says otherwise, the satisfaction guarantee here applies.

HOW TO REQUEST A REFUND

• Email nafio@nafionabi.com within 30 days of delivery of your project, or within 30 days of the payment for that month of support.
• Tell me briefly what fell short of your expectations. This helps me improve, but you don't need to justify your decision or fill out a form.
• Our projects will be executed on Upwork. As a result you'll need to request a refund via Upwork. Learn more about Upwork refund policy here.
• I'll confirm your request within 1 business day.
• Once you request a refund, my work on the engagement ends and I'll remove my access to your accounts.

REFUND TIMING & PAYMENT

• Refunds are issued within 7 business days of your request, to your original payment method.
• Your bank or payment provider may take a few extra days to show the refund.

DISPUTES

• If there's a problem with a payment, please email me before opening a dispute or chargeback. I'll work with you to resolve it quickly.
• Disputes are managed by Upwork customer support team. Learn more about Upwork refund policy here.